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Frequently Asked Questions (FAQS)

  • You can reach out to the Tata Motors helpline service via mail: cac@tatamotors.com. You can also call Tata Motors toll- free number 1800 209 7979. It will help you locate the nearest service center basis your location. You can also call us on the number provided on this website. We'll be happy to assist you.
  • Please check the fuel level and check whether lights on Instrument Panel are glowing or not. If both are okay then please try to crank the engine. If cranking is not happening, please check the battery condition. If Engine is cranking (that means battery is okay) but your vehicle is not starting, it's advisable to have it checked at the nearest authorized Tata Motors Commercial vehicle service center. Please call the toll- free number 1800 209 7979 to locate the nearest Tata Motors Commercial Vehicle service center. You can also call us on the number provided on this website. We'll be happy to assist you.
  • You can book a service appointment by contacting the toll- free number 1800 209 7979 or visiting your nearest authorized Tata Motors Commercial Vehicle service center. Incase we are close to you, You can also call us on the number provided on this website. We'll be happy to assist you.
  • To file a complaint, you can contact the customer care by calling the toll- free number 1800 209 7979 or write to us at cac@tatamotors.com
  • As a Tata commercial vehicle owner, ensuring that your vehicle gets only the best is crucial - and that starts with using genuine spare parts by Tata Motors known as “Tata Genuine Parts (TGP)”. You have multiple convenient options to purchase Tata Genuine Parts, both offline at a Service Center Near you or online at https://tgpindia.com/
  • You can contact the Tata Motors Commercial Vehicles service center by calling the toll- free number 1800 209 7979 to get assistance to locate the nearest Tata Motors Commercial Vehicles service center.
  • Sensor issues in Tata Motors commercial vehicles need to be assessed and repaired by a certified Tata Motors Commercial Vehicles technician at an authorized Tata Motors Commercial Vehicles service center only. Please call 1800 209 7979 to locate the nearest Tata Motors Commercial Vehicles service center.
  • Yes, some Tata service centers are open on Sundays with limited staff to handle service requirements. To understand which Tata Motors Commercial vehicle service center is operating on a Sunday please call the toll- free 1800 209 7979.
  • You can check the warranty services available by referring to the operator service booklet provided at the time of purchase or by contacting your dealership.
  • You can visit your nearest Authorized Tata Motors Commercial Vehicle service center or reach out to any Authorized Spare Parts distributor in your area.
  • Yes, Tata Genuine Parts are also available at aftermarket parts retailers in major cities across India. You can also find them at our exclusive brand outlets called “Tata Motors Parts Shoppe” in the open market.
  • Always ensure you're buying from trusted sources. Tata Genuine Parts come in specially designed packaging featuring Tata brand colors and security features on the MRP labels to help you identify authentic products easily.
  • Yes, but it’s important to ensure the parts are genuine. Look for the official packaging and security features to avoid counterfeit products.
  • You can easily purchase Tata Genuine Parts by downloading the Tata Motors eDukaan app. After registering, you can start placing your orders, and the parts will be delivered directly to your registered address. For any technical queries related to Tata Genuine Parts or Tata Motors Automotive Fluids, you can call our Toll- Free Technical Helpline: 1800-267-8282.
  • The eDukaan app offers authenticity, convenience, and reliability. It ensures 100% genuine Tata Motors parts, saving you from spurious or counterfeit products commonly found in the open market.
  • Always check for the Tata Genuine Parts branding and security labels on the packaging to verify the authenticity of the parts.
  • Tata Genuine Parts are trusted, tested, and specifically made for Tata vehicles, ensuring the best performance and longevity for your vehicle.
  • Yes, besides genuine parts, automotive fluids are critical for the reliable and efficient operation of your vehicle.
  • Tata Motors offers a wide range of genuine automotive fluids, including: Tata Motors Genuine Oil (TMGO) Tata Motors Genuine Grease Tata Motors Genuine DEF Tata Motors Coolants Tata Motors Brake and Steering Fluids
  • Tata Motors Genuine Automotive Fluids are: OEM-approved — developed and endorsed by Tata Motors. Tested for Indian roads and climate — ensuring reliability under tough conditions. Free from harmful additives — protecting your vehicle from potential long-term damage.
  • Low-cost alternatives may contain impurities or harmful additives, potentially damaging your vehicle’s engine and other systems over time. Genuine fluids ensure optimal health, performance, and reliability.
  • For any technical queries related to Tata Genuine Parts or Tata Motors Automotive Fluids, you can call our Toll-Free Technical Helpline: 1800-267-8282.
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